You can delete your Kuwboo account at any time. We offer two options because they suit different situations. Pick the one that fits you.
Your profile is hidden, notifications stop, you disappear from search and discovery. Your data is kept for 30 days so you can come back by just signing in.
Choose this if: you need a break, you're not sure, or you want the option to reactivate.
Your personal data is erased within 30 days of your request. This cannot be undone after the 30-day grace period.
Choose this if: you're certain you want to leave and you don't plan to return.
Even when we fully delete your account, a small amount of data has to stay for legal or safety reasons. It is minimised and is not used for anything else.
| What | Why | How long |
|---|---|---|
| Transaction and payment records (if you bought or sold on the marketplace) | UK Companies Act and HMRC require businesses to keep financial records. | 6 years from the date of the transaction |
| Messages you sent to other users | We can't delete them from the recipient's copy without also deleting the recipient's chat history. We remove your identifier and replace it with "Deleted user". | For as long as the recipient keeps the conversation |
| Moderation records related to reports made about you | To prevent ban-evasion and to respond to regulator enquiries. | 2 years from account deletion |
| Content preserved under a legal hold (subpoena, court order, ongoing investigation) | To comply with a legal obligation. | Until the legal hold is released |
| Aggregated, anonymised analytics | It is no longer personal data — it cannot be used to identify you. | Indefinitely |
| When | What happens |
|---|---|
| Day 0 — you request deletion | Deactivation takes effect immediately. Your profile is hidden; notifications stop. |
| Days 1–30 — grace period | If you chose Deactivate, signing back in restores your account. If you chose Delete permanently, you can cancel the deletion by signing in and tapping "Cancel deletion" on the notice we show. |
| Day 30 | Full deletion runs. Personal data is purged from our active systems within 7 days, and from backups within 90 days. |
| Day 90 | All residual copies in backups are cleared, except the categories listed in What we must keep. |
Two reasons:
If you signed up with Apple or Google, deleting your Kuwboo account does not revoke the linked Apple or Google sign-in on its own. To fully remove the link:
If any of this is unclear, or you have trouble with the in-app flow, email neildouglas33@hotmail.co.uk and we'll help. We respond within 30 days, and usually much sooner.